Hospital Policies
Here at Taunton Animal Hospital, our goal is to provide high-quality medical care for your pet in a timely manner. Due to high appointment demand, missed or late appointments can delay care for other patients. We appreciate your cooperation in helping us stay on schedule.​
We offer automated reminders via phone, text and email; however, it remains the clients responsibility to keep track of scheduled appointments.
Veterinary-Client-Patient Relationship (VCPR)
All sick exams, diagnostics, and treatments require an active VCPR, meaning your pet must have been physically examined by a Taunton Animal Hospital veterinarian within the past 12 months (or more frequently based on needs).
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Rescheduling & Cancellations
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We require at least 24 hours' notice for all cancellations or rescheduled appointments
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Please call our office to cancel or reschedule
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Do NOT cancel via email or text, as these are not always monitored
Call: (508) 822-2981
If unavailable, please leave a detailed voicemail with your full name and phone number
Late Arrivals
If you arrive more than 15 minutes late without prior notice:
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Your pet may not be seen that day
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You may need to reschedule for a future appointment
No-Show Policy
A no-show is defined as missing an appointment without notifying us.
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Missed appointments are recorded in your pets medical record
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Late cancellations (less than 24 hours) are considered no-shows
Repeated No-Shows:
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2 no-shows: A deposit will be required to book future appointments
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Deposits are non-refundable and non-transferable for same-day cancellations or reschedules
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3 no-shows: We may terminate the veterinarian-client-patient relationship
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New Client Appointments
A non-refundable prepayment (equal to the exam fee) is required when scheduling. If you miss your appointment without notice:
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You may be removed from our client list
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Future booking may not be available
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Prescription Refill Policy
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Please allow 24 hours' notice for all prescription refill requests
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​Many medications can be prepared in advance and placed in our client pick-up box (located on our front stairs) for convenient pickup
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Thank You
We understand that unexpected situations can happen. These policies help us provide the best possible care to all patients while keeping our schedule running smoothly.
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Thank you for you understanding and cooperation in keeping our patients, clients, and staff safe and on time!
LOCATION
Taunton Animal Hospital
96 Summer St.
Taunton, MA 02780​
Hours Of Operation:
Monday: 9am-6pm
Tuesday: 9am-6pm
Wednesday: CLOSED
Thursday: 9am-6pm
Friday: 9am-6pm
Saturday: 9am-12pm (food and medication pick up ONLY)