Appointment Policies

Our goal is to provide quality medical care for your pet in a timely manner. In order to do so we
have had to implement an appointment policy. Appointments are in high demand, and your early
cancellation will allow another patient access to timely veterinary care.

As a courtesy, TAH has automated reminders via text and email to help remind you about your
appointment date and time; however, it does remain the client’s ultimate responsibility to keep
track of their scheduled appointments.

Re-scheduling or Canceling: We require a 24-hour notice to cancel or reschedule your pet’s
appointment. Please do not cancel via email or text, as is it not always monitored.

Late Arrival: In the event a patient arrives more than 15 minutes late to their appointment
without prior notification and cannot be seen by the doctor on the same day, they will be
rescheduled for a future visit.

No-Show: The missed appointment will be recorded on your pet’s medical record. Late
cancellations will be considered as a no-show.

We understand there may be times when unforeseen circumstances occur, and you may not be
able to keep your scheduled appointment. If there are (2) two no-shows in a 12-month period,
then we will require that you prepay for your pet’s future exams as a deposit at the time of
scheduling. Prepayments are non-transferable or refundable for the same day cancelations or
reschedules. After three no-shows, we will terminate the veterinary-client-patient relationship.

For all new client appointments: we will collect a non-refundable prepayment to the initial exam
fee when scheduling the appointment. If you miss your scheduled appointment without notifying
us, you will be automatically removed from our client list and will then be unable to book future

appointments.

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Prescription Refill Policy

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Please allow 24 hour notice for prescription refills to be processed.
Most medications can be prepaid and placed in the Client Pick Up Box on our front stairs for convenient pick up. ​

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We thank you in advance for you abiding by these policies and helping us keep our

patients, clients, and staff on schedule and safe!